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About the Program

Information Technology aims to give its student consultants, while receiving an academic education, the skills and professional manners that will make them valuable to future employers. Student Consultants are given the opportunity to make valuable contributions to the Cedar Crest community by helping their fellow students as well as faculty and staff with their technology needs.

The Benefits of Joining our Team

Becoming a Student Consultant offers you the chance to:

Obtain professional training and hands on experience while earning money.

Several of our positions are entry level, and are designed to help students with little to no work experience learn real-life work skills along with technology training.

Expand your skills outside of your major

You do not need to be a computer major to become a computer technician. We provide the training; you provide the enthusiasm and willingness to learn. Technology is invaluable no matter where your career path takes you.

Build a better resume

When you graduate, you'll be competing with many others with your same degree and grade point average. Being tech savvy can help you stand out above the rest, and get your foot in the door.

Who Can Apply

  • Students must be enrolled full-time for the semester they are working (exceptions for Winter and Summer break work)
  • Both Federal Work Study and general Campus Employment students are eligible to apply.
  • Though all students are welcome to apply, we do look for students who can provide at least 4 semesters of work as we invest a lot of time and resources into training our students.
  • Traditional, SAGE, Graduate, resident or commuter; all are welcome and encouraged to apply!

The Application Process

  1. Our department begins interviewing students in the spring semester for the following fall semester. We will do some hiring over winter to cover any turnovers that occur at the end of the fall semester.
  2. An email will be sent to the entire campus when we begin the hiring process.
  3. To apply, login to My CedarCrest and click on the Current Students Tab. Click on the Student Financial Services page in the left column. You'll find information on the page for Campus Employment or Federal Work Study, depending on your status, including an application link.
  4. After you submit an application, our department will look over your answers and determine if an interview should be scheduled.
  5. New hires will sign their contract for the fall semester before they leave for summer break. This guarantees their position when they return.
  6. All new hires are required to return to campus for training the Friday-Sunday before classes begin. Resident students will be given permission to move in as early as Thursday. Some meals will be provided during training.



  • Utilize excellent written and verbal communication skills to provide quality customer support via phone, email, and walk‐ins in a timely and accurate manner.
  • Maintain the computer labs, assisting students and instructors with software and hardware questions that may arise.
  • Troubleshoot basic hardware and software problems.
  • Troubleshoot technology in the classroom.
  • Continually expand their knowledge of department policies, networking, email, hardware, software applications and operating systems.


  • Requires some basic familiarity with computers and campus network, sense of responsibility, desire to work with people, good communications skills, and motivation to progress.
  • The student must have the people skills required to answer phones, and the ability to troubleshoot computer issues after the initial training.
  • Candidates must have the ability to represent Information Technology with professionalism and to work with limited supervision.




  • Assist the hardware technician in troubleshooting hardware and software problems.
  • Maintain repairs on computer facility equipment including audio/visual equipment, and keeping record of service and maintenance calls.
  • Set up new systems for users, tracking equipment and assisting with inventories.
  • Perform weekly preventative maintenance checks on classroom equipment, troubleshooting technology in the classroom, setup and retrieval of A/V equipment across campus, and other duties as assigned.
  • Perform preventative maintenance checks in campus computer labs and other student use workstations.


  • Requires demonstrated proficiency in all areas listed for Helpdesk Consultant, as well as desire to progress in skills necessary in maintaining, troubleshooting, and repairing PCs and printers.




  • Assist the Sr. Instructional Designer to provide technical and usage support to faculty in the use of instructional technology.
  • Create/convert digital content for web sites and/or faculty.
  • Assist with online course development, and small scale project management.


  • Good communication skills are very important, including writing skills and the ability to verbally communicate ideas effectively.
  • Consultants must be comfortable with technology, including Windows and/or Mac, MS Office products, and eCollege.
  • Candidates must show self-motivation, ability to learn new applications quickly, and demonstrate ability to work independently on projects.
  • Experience in video/audio software a plus.

NOTE: This position is project-based. Unlike the other positions, Ed Tech Consultant hours vary throughout the semester based on project availability.